Your Go-To FlowerDelivery PartnerSince 2019
We specialize in local floral deliveries across cities such as San Francisco, Atlanta, and Austin, offering real-time tracking and careful handling to ensure your blooms arrive on time and maintain your shop's reputation.
It's Not Just What We Do
It's How We Do It
Bulk Orders?
No Problem!
We handle a minimum of 10 bulk orders per route, making your logistics smoother and more efficient.
Personalized Delivery Service
You'll get a dedicated driver assigned to your shop. No more guessing who's coming—just familiar, reliable service every time.
Hands-On Support
Our helpdesk monitors every delivery from dispatch to doorstep, keeping you updated in real-time so you're never in the dark — so you can focus more on operations while we handle the admin work.
Package Delivery Terms
& Pricing Chart
- Pricing is based on a minimum order of 10 packages per route.
- If the order is less than 10 packages, an additional fee will apply based on the originating pick-up zone.
- Fees are based on delivery zone; packages may have multiple zones in a route.
- Toll will be charged regardless of the direction of the bridges crossed. Only 1 toll charged per route.
- Default terms are to be paid on a net 7; this may vary based on volume and mutual agreement.
- Late payments are the greater amount of 3.5% of the invoice or $25 per month after 30 days.
Service We Can
Provide
01
Order Intake and Updates
Accepting and Updating Orders
- Efficiently accepting orders, indicating any time sensitive and special instructions.
- Outside order matching and manually inputting orders that do not transmit automatically.
- Verification process for hospital and funeral home deliveries.
- Ensure same day orders with time sensitive deliveries are able to be made prior to acceptance.
02
Communication
Store Personnel, Drivers, and Customers
- Constant communication with the flower shop personnel including but not limited to VIP orders, order updates, driver status & delivery complications.
- Slack is our preferred communication. A dedicated phone line is available for the flower shop will also be available for direct calls and text.
- Ongoing communication with drivers for procedural updates, scheduling cancellations, confirmations, delivery complications, and problem resolutions.
- Nightly reporting on deliveries including attempts, returns, and route completion times.
03
Routing
Create, Modify and Preset Routes
- Building routes for AM and PM pick-ups with priority delivery requests.
- Modifying routes on what the store/manager is requesting.
- Preparing preset routes for next day.
- Checking all the AM/PM orders to see if there are any time details needed to be added on AM or PM routes.
- Pending order monitoring for orders to be added or pushed to the next day deliveries.
04
Monitoring
ETAs, Proof of Delivery, Photo & GPS Confirmations
- Orders delivered at the right location and at the right time.
- Nightly checklist that includes a report of the daily deliveries.
- Photo confirmation for every delivery.
- Any undeliverable products will be put into pending queue or will be routed for re-delivery the next day.
05
Quality Checks
Reviewing Pictures, and Timestamps
- We ensure everything is picked up and delivered daily at specified times.
- Special VIP and funeral orders are prioritized and placed on AM or PM routes accordingly.
- Monitoring timestamps of delivery and verifying undelivered products are returned or redelivered the next day.
- Daily picture review for quality of flowers at time of delivery.
06
Confirmations
Maintenance of Multiple Platforms
- Confirming and matching orders on all platforms after completion of routes.
- Updating deliveries with time stamps and following up with the drivers for photo proof when needed.
- Priority monitoring of orders that need to be redelivered the next day.
07
Problem Resolution
Canned Messages and Responses
- Responding to emails and platforms with canned responses.
- Escalation of unresolved issues to supervisors or managers.
- Continuous monitoring of outstanding issues until resolved.
- Inbound and outbound voice call and text options available for status updates.
08
Marketing
Social Media, Flyers, and Lead Gen
- Posting on Social Media like Facebook, Instagram and Tiktok.
- Promotional Flyer Design
- Gaining the interest of potential customers to increase future sales
- Ensure all content is on-brand, consistent in style and quality, and optimized for search and user experience for all content channels.
09
Sales
Ensuring the Sales Process
- Managing the administrative tasks associated with the sales process to increased sales efficiency.
- Ensuring that customer inquiries and complaints are addressed promptly and professionally.
- Analyzing sales data and identifying trends.
- Serves as a liaison between the sales team and other departments within the organization.
- Identifying new sales opportunities, optimizing sales processes, and improving the effectiveness of the sales team.
10
Recruiting / Onboarding
Maintain ATS, Obtain Required Documents and Signatures
- Extraction of Applicants from Indeed and Facebook
- Using Google Voice to get additional information and main source of communication.
- Sending PDF file for applicants to fill out using apply@ready-set.co.
- Adding applicants data on the Availability & Recruiting Spreadsheet
- Sending of schedule for 'Daily and Weekly' basis.
11
Virtual Assistants
Various Tasks Upon Request
- Available 24/7, making them the perfect solution for people who need help outside of regular business hours.
- Save a lot of time.
- Much more cost-effective, and you only pay for the time they spend working on your tasks.
- Tailor services to fit specific needs and preferences.
- Continuously handles multiple tasks at once.
Delicate Blooms Deserve
Gentle Hands
Flowers Are Delicate, So We Deliver Them
with Extra Care
Reliable vehicle (car or van)
- GPS or navigation app (Google Maps, Waze)
- Cooler or climate control (if needed for hot weather)
Hefty 12gal Max Pro
- Storage Tote Gray: Plastic Utility Bin with Locking Handles & Latches, Universal Storage Solution
RAOOKIF 1 Gallon Nursery Pots
- Flexible 1 Gallon Posts for Plants, 1 Gallon Plastic Plant Pots for Seedling, Cuttings, Succulents, Transpanting
