Refund Policy

Eligibility for Refunds

• We will issue a refund for orders with incorrect or missing items.
• We will process refunds for late deliveries exceeding 30 minutes past the scheduled delivery time (excluding delays caused by traffic, weather, or other unforeseeable circumstances).
• We will address food quality issues reported within 24 hours of delivery.

Refund Process

• Submit a refund request within 48 hours of delivery.
• Provide order details and any relevant documentation (photos, receipts).
• We may issue refunds as a credit to your account, a replacement delivery, or a monetary refund based on the issue.

Exclusions

• We will not issue refunds for customer order errors (e.g., incorrect address or order changes made after confirmation).
• We will not process refunds for situations outside our control (e.g., natural disasters, accidents, or unpreventable disruptions).
• We may not refund custom orders, special dietary requests, or orders placed with less than 48 hours' notice.

Eligibility for Refunds

• We will issue a refund if work is not completed to agreed specifications.
• We will address errors in tasks caused directly by a Ready Set Virtual Assistant.
• We require disputes regarding services to be reported within 7 business days of task completion.

Refund Process

• Submit a written refund request with supporting documentation.
• We will evaluate and respond within 2-3 business days.
• Refunds may include task credits or partial monetary refunds, depending on the issue.

Subscription-Based Services

If you subscribe to a Ready Set Virtual Assistant plan and wish to cancel before the billing cycle ends, we offer a pro-rated refund based on the unused portion of your subscription.